Terms & conditions.

Sauna Nordic.

Email: hej@saunanordic.dk

These terms apply to the purchase of saunas and cold plunges on saunanordic.dk between you as a consumer and Sauna Nordic.

All prices are in Danish kroner and include VAT. The price you see when you configure is the price of the product itself. Delivery is agreed and stated before you pay, so you know the total price in advance.

We reserve the right to correct typing errors and to adjust prices on products not yet confirmed to you. A confirmed price we never change.

When you send an order request, it is not yet a binding agreement. We review your order, confirm delivery to your address and send you a combined order confirmation with the price and payment details.

The agreement only becomes binding once we have sent you this confirmation and received your payment. Until then you may freely withdraw your request.

Payment is made by bank transfer ahead of production and delivery. You receive the account number and order number in the order confirmation and transfer the full amount from there.

Your sauna only goes into production with us once the payment is registered. We do not store card details and never ask you for them.

We deliver the finished sauna whole to your address in Denmark. There is nothing to build or install – it arrives fully assembled and ready to use. We agree the delivery time individually after a confirmed order.

You ensure there is a level, load-bearing base and the necessary power connection on site. We state the specific requirements in good time, so everything is ready when the sauna arrives.

Our saunas and cold plunges are made and adapted specifically to your order – dimensions, heater, glass sections and interior choices. Goods made to your specifications or given a clear personal character are exempt from the ordinary 14-day right of withdrawal, cf. section 18(2)(3) of the Danish Consumer Contracts Act.

This means your order is binding once it is confirmed and paid. You may always freely withdraw your order request before then.

You have a 2-year right to complain under the Danish Sale of Goods Act. It covers defects present at delivery. If you discover a fault, contact us as soon as possible and within a reasonable time after you discovered it – within two months is always considered timely.

If it is a covered defect, we repair it, replace the item or find another reasonable solution at no cost to you. Write to hej@saunanordic.dk with your order number and, ideally, photos.

If you are not satisfied, we would like to hear it first – most things we resolve over email. If we cannot reach a solution, you can complain to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, via forbrug.dk.

If you live in another EU country, you can use the European Commission's complaints portal at ec.europa.eu/odr.

We process your personal data as described in our privacy policy. Purchases with us are governed by Danish law. This English text is a translation for convenience; the Danish version of these terms prevails.